Dispatch
Efficient, Reliable, and Cost-Effective Dispatch Services for NEMT Companies
Streamline your operations with KMA Innovations’ expert dispatch services. From daily scheduling to real-time monitoring, we handle it all so you can focus on delivering exceptional patient care
Industry Expertise
With years of experience in the NEMT industry, we have a deep understanding of the challenges and opportunities businesses face.
Cost-Efficient
Save on payroll and operational costs without compromising quality. By outsourcing your dispatch needs to us, you reduce overhead expenses while maintaining top-notch service for your clients.
Reliability and Trust
You can count on us to deliver on our promises and exceed your expectations. We prioritize transparency, integrity, and accountability in everything we do.
01.
Daily Scheduling
- Efficiently plan and manage your daily routes with precision.
- Optimize schedules to ensure timely pickups and drop-offs.
02.
Daily Cancellation Summary
- Stay informed with detailed reports on daily cancellations.
- Quickly adjust schedules to minimize disruptions.
03
Customer Feedback Reports
- Gain valuable insights from customer feedback to improve service quality.
- Monitor satisfaction levels and address concerns proactively.
04.
Inbound & Outbound Calling
- Handle customer inquiries, confirmations, and updates with professionalism.
- Ensure seamless communication between your team and clients.
05.
Daily Confirmation Calls
- Reduce no-shows with proactive confirmation calls.
- Keep your operations running smoothly and on schedule
06.
Mid-Day Trip Adjustments
- Accept and adjust trips from insurance companies or clients in real-time
- Quickly integrate new trips into existing schedules without disrupting operations
07.
Rest & Meal Breaks Monitoring
- Ensure compliance with labor laws and regulations.
- Monitor and manage driver breaks to maintain safety and efficiency
08.
Emergency Response Coordination
- Quickly handle unexpected situations like vehicle breakdowns or medical emergencies.
- Re-route vehicles and notify customers promptly.
09.
Driver Communication & Support
- Provide support to drivers for emergencies or route changes.
- Ensure smooth communication between dispatchers and drivers.
Our approach to success
We believe in a systematic and collaborative approach to every project we undertake.
01.
Understanding your needs
We start by thoroughly understanding your goals, challenges, and requirements to ensure a clear understanding.
02.
Strategic planning and analysis
We develop a tailored strategic plan based on our understanding of your objectives, conducting thorough research and solutions.
03.
Collaborative execution
We work closely with you throughout the process, keeping you informed and involved in decision-making.
Ready to chat with us?
We’ve assisted numerous forward-thinking firms in expanding their customer service and internal operations. Let’s discuss outsourcing’s growth potential.